General Rules | Help & Support

General Rules

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Terms & Conditions

The following sections explain the rules which govern all transactions that are effected through Sky Bet, Sky Bingo, Sky Poker and Sky Vegas websites, Interactive TV and WAP mobile. They are applicable from February 24th 2009.

Please read the terms carefully and ensure you understand them fully. By registering an account you will be deemed by us to have understood and accepted these terms and agree to be bound by them. In these terms, "we" and "us" are Hestview Limited (a company registered in England and Wales with company number 1100741 and registered office at Grant Way, Isleworth, Middlesex TW7 5QD) and/or Bonne Terre Limited (a company registered in Alderney with registered company number 1110 and offices located at 41 Victoria Street, Alderney, Channel Islands, GY9 3TA), as the case may be, trading as Sky Bet, Sky Vegas, Sky Bingo and Sky Poker.

When using our services you will be dealing with one of the above listed companies. Hestview Limited provides services trading as Sky Bet, licensed and regulated by the UK Gambling Commission under license OL-2711. Bonne Terre Limited provides services trading as Sky Vegas, Sky Bingo and Sky Poker, licensed and regulated by the Alderney Gambling Control Commission.

From time to time, certain provisions of the terms will change and will be updated accordingly. Notification of each such change will be published on our web sites (http://www.skybet.com/, http://www.skyvegas.com/, http://www.skybingo.com/ and http://www.skypoker.com/). Each change will become effective and you will be deemed to have accepted such changes, immediately upon such change being posted.

• You must be at least 18 years old in order to register and use the Sky Bet, Sky Bingo, Sky Poker and Sky Vegas Services. All amounts paid into your Betting Account must be by debit card (Maestro, Solo, Delta, Electron or Laser) or credit card (MasterCard, Visa).
• We reserve the right to verify all customers' details with a third party and to request proof of age from any customer. In such instances accounts may be suspended pending investigation.
• In the interests of customer and staff protection and to assist us in resolving queries, all telephone calls to our Customer Care Team are recorded on security tape.
• Bets can only be cancelled or changed by mutual consent.
• You are asked to select a unique User ID along your own choice of PIN. It is your responsibility to ensure you do not reveal your User ID and PIN to anyone else. You are responsible for any bets placed where your User ID and PIN have been entered correctly.
• Should you have forgotten your PIN please contact our Customer Care Team by telephone and we will reset if for you. If you lose your User ID or suspect that someone else has learned of your unique number, you must contact the Customer Care helpline immediately.
• You can register only one Sky Bet, Sky Bingo, Sky Poker, Sky Vegas account which can be used on all products. Should we find that you have opened multiple accounts we will close all but one account.
• It is your responsibility to inform us of any changes to your personal/banking details which may impact upon the use of your account e.g. change of address, bank card details, etc.  If any of these details change, please contact our Customer Care Team by telephone and let us have your amendments.
• You are responsible for the correct interpretation of the bet when displayed back to you, prior to confirmation. 
• Internet and Interactive TV bets are not guaranteed unless you receive an on screen betting receipt from us which is confirmation that the bet is accepted, except in the case of Sky Vegas games.  For Sky Vegas games, once you have confirmed the bet details and started the game, your bet will be deemed to have been accepted. If you have any doubts about whether your bets have been accepted, you should view your account history.
• Should the company decide to waive a rule in the interest of fair play to a customer it will not set any precedent for the future.
• We reserve the right to refuse the whole or any part of a bet along with the right to close an account.
• In any circumstances where a bet is deemed to be or is declared void under these terms, any sum deducted from your account in respect of that bet shall be credited to your account.
• We reserve the right to amend any of our rules and any such amendments will be binding and effective immediately, such changes are posted and published on our web site.
• The minimum account deposit is £5 (or currency equivalent) and must be made by using a debit or credit card.
• The minimum bet is 5p (or currency equivalent). The maximum bet per selection is determined by Sky Bet. The minimum and maximum bet size on Sky Vegas games will vary from game to game and is displayed on screen.
• No charge is applied by us for withdrawals to a UK debit or credit card or to international Visa cards. For international MasterCards and Visa cards issued in restricted countries, withdrawals by bank transfer to banks located outside the UK or in a foreign currency will incur a fee of the currency equivalent of £27.00, which will be deducted from the amount withdrawn.
• All bets are Tax free (applicable from Saturday 6th October 2001).
• Complaints relating to Sky Bet sports betting and virtual racing may be referred by you to the Independent Betting Arbitration Service (IBAS) through the website http://www.ibas-uk.com/, by email at postmaster@ibas-uk.co.uk or by telephone on +44 (0)20 7881 2690. We will abide by any IBAS decision, provided all relevant information has been accurately provided to them.
• Complaints relating to Sky Vegas, Sky Bingo or Sky Poker may be referred to the Alderney Gambling Control Commission (AGCC) following the complaints procedure set out at http://www.gamblingcontrol.org/, info@gamblingcontrol.org or by telephone on +44 (0)1481 823967.
• Please note that a difference of opinion regarding any bet, or the terms on which a bet should be settled, shall not be the subject of litigation, court action or objection to an operator's licence unless the dispute has first been adjudicated upon by an arbitrator in accordance with these rules and the decision of the arbitrator has not been implemented by the relevant party
• Any form of fraudulent activity, as determined at The Company's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer/receipt of funds to other player accounts (chip dumping), forgery, collusion, money laundering and the provision of false registration data or other requested information. If any player is found to be participating in any form of collusion or fraudulent activity, his or her account may be permanently closed and any funds in his or her account may be withheld and legal proceeding may be brought against the players in question. Any account balance may also be used to finance the Company's costs incurred by the fraudulent activity, such as chargebacks on associated accounts.
• It is each player's responsibility to maintain the secrecy and security of their account information and passwords. We are not responsible for the unauthorised use of accounts or any losses that may result from such use. Should your account become dormant through lack of use we will continue to contact you with promotional messages until such time as you instruct us to stop. We are not responsible for funds remaining in an inactive or dormant account.
• We make available the facility for you to set a limit on the deposits you make to your account. Information on setting limits may be found within the Help and Support section or within the My Account pages when logged in to our services.
• We make available the facility for you to stop gambling at any time. 24 hour cooling off periods as well as self exclusions of either 6 months, 1 year, 2 years, 3 years, 4 years or 5 years can be set. Information on cooling off and self exclusion may be found within the Help and Support section or within the My Account pages when logged in to our services.
• Malfunction voids pay and plays on all games.