Why do you need further identification documents from me? | Help & Support

Why do you need further identification documents from me?

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Due to card scheme rules, if you use a non UK-issued MasterCard or a Visa credit card from a restricted country (please contact Customer Services for details of these countries), we are unable to repay to your card.

Funds will be paid by bank transfer to the bank account which you will be asked to specify the first time you enter the withdrawal screen. To protect you from the risk of card fraud, we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made to your nominated bank account.

The documents we require are:

• A copy of your driving licence, passport or birth certificate
• A copy of your credit card statement header showing your name, address and credit card number for the card used for your most recent deposit *
• A copy of a utility bill showing your name and current address

* Please be aware that in some cases we may also request a copy of the front & back of the credit card for verification purposes.

To ensure that your withdrawals can be processed as quickly as possible, please send copies of your documents by Post, addressed to Customer Accounts. Should you have any questions on the above, please contact Customer Services by Email.